Support Centre for Saxo Bank A/S

The Trade Server could not be reached

You get the error message below when you login to SaxoTrader



1. Make sure your Internet connection is working normally. Open your browser try to visit any website, possibly one you don't have in your recent navigation history to see if it loads without any problems.

2. Look at the SaxoTrader connection settings following the instruction available here: http://help.saxobank.com/customer/portal/articles/1499655-troubles-logging-in-to-the-saxotrader-

3. Reboot the router. Some routers have a switch off/on power button, but most often you will have to simply unplug the power cable for about 20 seconds. After that it might take a couple of minutes for the connection to be re-established. Now please try again to login.

4. Make sure the Firewall/Antivirus have our platform included in the trusted applications. Note: When you add SaxoTrader, also look for IitClientStation2.
 


 

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