In some cases Saxo Account Services might ask you to provide a Problem Report. This report gives us the necessary information to investigate the problem you are having on the SaxoTrader platform, and it includes:
- The Log Files
- Your Workspace
In order to generate a problem report, go to the login window > click on Change Connection Settings > General > Create problem report.
Press Save > Save it on your Desktop. Now login, go to Contact Support and submit your query there including the files. How do I request support?
Before generating the report, please make sure that there is a tick in Enable detailed system logging. It will always be ticked on unless you have ticked it off yourself. If it's not there, please re-tick the box, then click Apply, log out from the platform, log in again and work with it for some time, until the problem occurs again. And only then generate the problem report.